What to Expect at a Specialty Appointment
Knowing what you should expect from your first appointment with us will help to make sure the experience is as pleasant as possible for you and your pet.
We encourage our clients to arrive with their pets about 10 minutes before their appointment in order to fill out our New Patient Form. If you'd like to save some time, you can also complete the New Patient Form online in advance of your appointment.
Meet Your Board-Certified Specialist
One of the veterinary specialists in our facility will review your pet's medical history and discuss any issues they may be experiencing. You will have a chance to ask any questions you would like to and we will take to time to answer them.
Examination, Diagnosis & Treatment
After your pet has been assessed, we will provide you with a diagnosis and a range of treatment options for your pet. Your dedicated veterinary specialist will work with you in order to determine the right treatment plan for your pet. After your visit with us, we will also contact your primary care vet and speak with them in detail about both your appointment with us and the treatment plan we've created.
Our Pet Care Philosophy
At Phoenix Veterinary Referral & Emergency Center, we are committed to providing your pet with the gold standard of veterinary medical care, delivered with expertise and compassion. Our veterinarians will see your pet's care through from their first appointment with us to their full recovery.
We proudly serve pet owners and veterinarians in Phoenix by providing advanced-level services and procedures not generally available in family practice.
Payment & Financing
At Phoenix Veterinary Referral & Emergency Center, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
We require payment in full at the time that we provide services or when we discharge your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. Both of these financing options offer simple application processes that can give your results within minutes.
- Will I be provided with an estimate of costs?
We always provide our clients with good-faith estimates of the final cost of our services before treating their pets. However, it's always possible for unforeseen circumstances to arise that may impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a specialty appointment?
You will be financially responsible for your initial exam fee and any treatment or diagnostics that you consent to for your pet. This payment will be do at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For any further diagnostics, surgeries, hospitalizations or other treatments, we will require a deposit upfront with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patient Form
Download and fill out the New Patient Form to bring with you.
Get financing with CareCredit quickly and easily.
New Patients Welcome
At Phoenix Veterinary Referral & Emergency Center, we are accepting new patients and referrals for our emergency and specialty services. Our team of experienced veterinarians and on-staff specialist are passionate about the health and well-being of pets in the Phoenix area. Contact us today to inquire about appointments or find out about the referral process.