Specialty Appointments

What to Expect at a Specialty Appointment

Knowing what you should expect from your first appointment with us will help to make sure the experience is as pleasant as possible for you and your pet.

Our Pet Care Philosophy

At Phoenix Veterinary Referral & Emergency Center, we are committed to providing your pet with the gold standard of veterinary medical care, delivered with expertise and compassion. Our veterinarians will see your pet's care through from their first appointment with us to their full recovery.

We proudly serve pet owners and veterinarians in Phoenix by providing advanced-level services and procedures not generally available in family practice.

Payment & Financing

At Phoenix Veterinary Referral & Emergency Center,  we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.

• What types of payment options are available?

  We require payment in full at the time that we provide services or when we discharge your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and ScratchPay as financing options. Both of these financing options offer simple application processes that can give your results within minutes. 

• Will I be provided with an estimate of costs?

  We always provide our clients with good-faith estimates of the final cost of our services before treating their pets. However, it's always possible for unforeseen circumstances to arise that may impact your final bill. 

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• What are the fees associated with a specialty appointment?

  You will be financially responsible for your initial exam fee and any treatment or diagnostics that you consent to for your pet. This payment will be do at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.

  For any further diagnostics, surgeries, hospitalizations or other treatments, we will require a deposit upfront with payment due in full when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you complete pet insurance forms for your pet’s visit.